#1. If you are facing an error with the Meesho shopping app. According to the error message, only sellers who have purchased barcoded packages from recommended vendors will be allowed to raise RTO related claims. This is a new policy that was communicated in December 2022.
To be eligible to raise an RTO claim for the sub order number XYZ, you will need to purchase and use a barcoded package from one of the recommended vendors. The two vendors that are currently recommended are Procurre and Euphoria Packaging. You can find the links to their websites in the error message.
Once you have purchased a barcoded package from one of the recommended vendors, you can then raise an RTO claim for the sub order number XYZ. To do this, you can follow these steps:
1. Go to the Meesho website or app.
2. Click on the "My Orders" tab.
3. Find the order that you want to raise an RTO claim for.
4. Click on the "Raise RTO Claim" button.
5. Follow the instructions to complete the RTO claim form.
You will need to provide the following information in the RTO claim form:
* The sub order number
* The reason for the RTO
* The tracking number of the package
* The name and address of the shipping company
* The photos of the damaged or defective product
Once you have submitted the RTO claim form, Meesho will review it and will get back to you within 2-3 business days.
Here are some additional things you can try to fix the Meesho shopping app error:
* Restart your device.
* Clear the cache and data of the Meesho app.
* Uninstall and reinstall the Meesho app.
Here are the steps on how to fix the error message:
1. Purchase a barcoded package from a recommended vendor:
* The two vendors that are currently recommended are Procurre and Euphoria Packaging. You can find the links to their websites in the error message.
* Once you have purchased a barcoded package, you can then raise an RTO claim.
2. Clear the cache and data of the Meesho app:
* Sometimes, app data can get corrupted, causing errors. Try clearing the cache and data for the Meesho app. Here's how:
* On Android: Go to "Settings" > "Apps" or "Application Manager" > select the app > "Storage" > "Clear Cache" and "Clear Data."
* On iOS: Delete the app and reinstall it.
3. Contact customer support:
* If the issue persists after trying the above steps, it's best to reach out to the customer support team of Meesho for assistance. They may be able to provide specific guidance or address any account-related issues.
Here are some additional information about the Meesho RTO policy change:
* The policy change was implemented in December 2022.
* The policy change is intended to improve the efficiency of the RTO process and to ensure that only genuine RTO claims are processed.
* Under the new policy, sellers who have purchased barcoded packages from recommended vendors will be able to raise RTO claims without having to provide additional documentation.
* Sellers who have not purchased barcoded packages from recommended vendors will still be able to raise RTO claims, but they will need to provide additional documentation, such as a copy of the shipping label or a photo of the damaged product.
#2. If you are facing an issue with the Meesho Shopping app related to a change in RTO (Return to Origin) claim policy that was communicated in December, here's a general approach to address the problem:
1. Review the Policy Change Message:
Start by carefully reviewing the communication you received in December regarding the change in the RTO claim policy. Pay attention to any specific details or requirements mentioned in the message.
2. Check for App Updates:
Ensure that your Meesho app is up-to-date. Outdated versions of the app may not have the latest policy changes implemented. Go to your device's app store (Google Play Store for Android or Apple App Store for iOS) and check for updates. If available, install the latest version of the Meesho app.
3. Contact Meesho Customer Support:
If you believe you are facing an issue due to the policy change, reach out to Meesho's customer support for assistance. They can provide guidance on how to navigate the updated policy and resolve any issues you are facing. You can usually find their contact information within the app or on their website.
4. Provide Necessary Documentation:
If the policy change requires you to provide specific documentation or information for RTO claims, make sure you have all the required documents ready. This might include order details, proof of return, or any other documentation mentioned in the policy.
5. Request Clarification:
If you find any part of the policy change unclear or if you believe there is an error in its application to your situation, don't hesitate to request clarification from Meesho's
Feel free to ask questions in the comments section!
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