Fix Windows 11 Update KB5028185/KB5028851 Not Working

 Here are some steps you can take to fix Windows 11 Update KB5028185/KB5028851 not working:

  1. Run the Windows Update troubleshooter. This troubleshooter can help to identify and fix problems that are preventing Windows updates from installing. To run the troubleshooter, open the Settings app and go to System > Troubleshoot > Other troubleshooters. Scroll down and select Windows Update, then click Run the troubleshooter.
  2. Restart the Windows Update and Background Intelligent Transfer Services. These services are responsible for downloading and installing Windows updates. To restart them, open the Services snap-in (press Windows+R and type services.msc and press Enter). Find the Windows Update and Background Intelligent Transfer Service services, right-click on each one and select Restart.
  3. Check for corrupted system files. Corrupted system files can also prevent Windows updates from installing. To check for corrupted system files, open the Command Prompt as an administrator and type the following command:
sfc /scannow

This command will scan your system for corrupted files and attempt to repair them.

  1. Download and install the updates manually. If the above steps do not work, you can try downloading and installing the updates manually from the Microsoft website. Go to the following link and click on the Download now button:

  1. Reset Windows Update components. This is a more drastic step, but it can be effective in fixing problems with Windows updates. To reset Windows Update components, open the Command Prompt as an administrator and type the following commands:
net stop wuauserv
net stop bits
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\Catroot2 Catroot2.old
net start wuauserv
net start bits
net start cryptsvc

This will stop the Windows Update, Background Intelligent Transfer Service, and Cryptsvc services, rename the SoftwareDistribution and Catroot2 folders, and then restart the services.

Here are some additional tips that you can try

1. Restart Your Computer: Sometimes, a simple restart can resolve update-related issues.

2. Check Internet Connection: Make sure you have a stable internet connection. Slow or unstable internet can cause update problems.

3. Run Windows Update, Troubleshooter:

   - Go to Settings > System > Troubleshoot.

   - Click on "Other troubleshooters" and then select "Windows Update."

   - Follow the on-screen instructions to run the troubleshooter.

4. Check for Enough Disk Space:

   - Insufficient disk space can prevent updates from installing. Make sure you have enough free space on your system drive.

   - You can check this by going to Settings > System > Storage.

5. Temporarily Disable Third-Party Antivirus/Firewall:

   - Some third-party security software might interfere with Windows updates. Try temporarily disabling them and then attempt the update again.

6. Use Windows Update Assistant:

   - If the updates are failing through regular Windows Update, you can try using the Windows Update Assistant:

     - Download the Windows Update Assistant from the official Microsoft website.

     - Run the tool and follow the on-screen instructions to update your system.

7. Use DISM and SFC Tools:

   - Open Command Prompt as an administrator.

   - Run the following commands one by one:


     DISM /online /cleanup-image /restorehealth

     sfc /scannow


   - These commands will scan and repair system files that might be causing issues.

8. Reset Windows Update Components:

   - Open Command Prompt as an administrator.

   - Run the following commands one by one, pressing Enter after each:


     net stop wuauserv

     net stop cryptSvc

     net stop bits

     net stop msiserver

     ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

     ren C:\Windows\System32\catroot2 catroot2.old

     net start wuauserv

     net start cryptSvc

     net start bits

     net start msiserver


9. Perform a Clean Boot:

   - Temporarily disable all non-Microsoft services and startup items to troubleshoot any software conflicts that might be causing the update issue.

10. Check for Known Issues:

    - Visit the Microsoft support page for the specific update to see if there are any known issues and recommended solutions.

11. Wait for Future Updates:

    - Sometimes, Microsoft releases fixes for update-related issues in subsequent updates. If the issue persists, you might need to wait for a future update to resolve it.

12. Contact Microsoft Support:

    - If none of the above steps work, consider reaching out to Microsoft Support for personalized assistance.

Remember to always back up your important data before attempting any major troubleshooting steps or updates.

I hope it helps

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