Samsung speakers are known for their high-quality sound output, but sometimes users may encounter issues where the speaker doesn't work during phone calls. This can be frustrating as it hampers communication. However, there are several troubleshooting steps you can follow to resolve this problem. In this guide, we will provide a step-by-step solution to help you fix the Samsung speaker sound not working during a call problem.
Step 1: Check the Volume Settings
The first thing to do is to check the volume settings on your Samsung device. During a call, make sure the call volume is turned up to an audible level. You can adjust the call volume by pressing the volume up button on the side of your phone during an ongoing call. Also, make sure that the volume is not set to mute or too low.
Step 2: Disable Bluetooth
If you have connected your Samsung device to a Bluetooth headset or speaker, it's possible that the sound is being routed to the Bluetooth device instead of the phone's speaker. To check this, go to the Settings menu and disable Bluetooth. Alternatively, you can also try disconnecting the Bluetooth device from your Samsung phone and see if the speaker starts working during calls.
Step 3: Clean the Speaker
Dirt, dust, or debris can sometimes accumulate on the speaker grille, blocking the sound. Gently clean the speaker grille using a soft brush or toothbrush to remove any particles that might be obstructing the sound output. Be careful not to apply too much pressure or use any liquid that could damage the speaker.
Step 4: Restart the Phone
Perform a simple restart of your Samsung device. Sometimes, a temporary software glitch can cause the speaker not to work during calls. Restarting the phone helps in clearing any minor issues that might be causing the problem. Simply power off your device, wait for a few seconds, and then turn it back on.
Step 5: Check for Software Updates
Ensure that your Samsung device is running on the latest software version. Manufacturers often release software updates to fix bugs and improve device performance. To check for updates, go to the Settings menu, select "Software update," and then tap on "Download and install" if an update is available. Installing the latest software may resolve any underlying software-related issues.
Step 6: Clear Phone App Cache
Sometimes, the phone app's cache can become corrupted, leading to various issues, including problems with the speaker during calls. To clear the cache, go to the Settings menu, select "Apps" or "Applications," find the Phone app, and tap on it. Then, look for the option to clear the cache and confirm your selection. After clearing the cache, restart your device and check if the speaker starts working during calls.
Step 7: Perform a Factory Reset (Optional)
If none of the above steps resolve the issue, you can consider performing a factory reset as a last resort. Before doing so, make sure to back up all your important data, as a factory reset will erase all the data on your device. To perform a factory reset, go to the Settings menu, select "General management" or "System," and find the option for "Reset" or "Factory data reset." Follow the on-screen instructions to complete the process. After the reset, set up your device again and check if the speaker is working during calls.
If the problem still persists after following these steps, it is advisable to contact Samsung's customer support or visit a service center to get further assistance.
Certainly! Here are a few additional troubleshooting steps you can try if the Samsung speaker sound is still not working during calls:
Step 8: Check for Accessibility Settings
Some Samsung devices have accessibility settings that may affect the speaker during calls. Go to the Settings menu, select "Accessibility," and look for any options related to sound or volume. Make sure these settings are disabled or set to default.
Step 9: Test in Safe Mode
Booting your Samsung device into Safe Mode can help determine if a third-party app is causing the issue. In Safe Mode, only pre-installed system apps are allowed to run, and all third-party apps are disabled. To enter Safe Mode, power off your device, then turn it on while holding the volume down button until you see the Safe Mode label. Once in Safe Mode, make a test call to see if the speaker works. If it does, it indicates that a third-party app is causing the problem. Uninstall recently installed apps one by one until you identify the culprit.
Step 10: Check for Hardware Damage
Inspect the speaker and its surrounding areas for any signs of physical damage. Ensure there are no obstructions or blockages that might be affecting the sound output. If you notice any damage, it's recommended to take your Samsung device to an authorized service center for repair.
Step 11: Update Phone Firmware (Advanced)
If you have experience with advanced troubleshooting and your device is rooted, you can consider updating the phone's firmware manually. This involves downloading the appropriate firmware file for your specific Samsung model from reliable sources and using software like Odin to install it. However, this step is complex and carries the risk of bricking your device if not done correctly. Proceed with caution and seek expert guidance if needed.
Step 12: Seek Professional Assistance
If none of the above steps resolve the issue, it is advisable to contact Samsung's customer support or visit an authorized service center. They have specialized technicians who can diagnose the problem accurately and provide a solution specific to your device.
Remember, troubleshooting steps may vary depending on the Samsung device model and software version. It's always a good idea to consult the official Samsung support website or contact their customer support for device-specific guidance.
0 Comentarios