iPhone Face ID Not Working (Not Available) Apple - HowTo Fix It!


iPhone Face ID Not Working (Not Available) Apple - HowTo Fix It!


Face ID is a biometric authentication feature available on newer iPhone models, including the iPhone X, XR, XS, 11, 12, and their respective variations. It allows users to unlock their devices, make secure payments, and access various applications using facial recognition technology. However, sometimes you may encounter an issue where Face ID is not working and displays a message such as "Face ID not available" or "Face ID is not working." This can be frustrating, but there are several steps you can take to troubleshoot and potentially resolve the problem. In this guide, we will provide you with a step-by-step solution to fix the Face ID issue on your iPhone.

Step-by-Step Solution:

Step 1: Restart your iPhone

Begin by restarting your iPhone, as this can often resolve temporary software glitches. To restart your device, press and hold the power button (located on the side or top of the device, depending on the model) and either volume button simultaneously. When the power off slider appears, drag it to the right to turn off your iPhone. After a few seconds, press and hold the power button again until the Apple logo appears to turn your iPhone back on.

Step 2: Ensure Face ID is enabled

Make sure that Face ID is enabled in your iPhone's settings. To do this, go to "Settings," then "Face ID & Passcode" (or "Touch ID & Passcode" on older models). Enter your passcode when prompted and toggle the "Face ID" switch to the right to enable it. Also, ensure that the features you want to use Face ID for, such as "iPhone Unlock" or "iTunes & App Store," are turned on.

Step 3: Check for obstructions

Ensure that there are no obstructions covering the TrueDepth camera system on the front of your iPhone. Clean the camera area with a soft, lint-free cloth to remove any dirt, dust, or smudges that might interfere with Face ID functionality.

Step 4: Remove and re-register your face

If Face ID is still not working, you may need to remove and re-register your face. To do this, go to "Settings," then "Face ID & Passcode" (or "Touch ID & Passcode" on older models). Enter your passcode when prompted and tap on "Set Up Face ID." Follow the on-screen instructions to delete your existing face data and re-scan your face by positioning it within the frame.

Step 5: Update your iPhone's software

Ensure that your iPhone is running the latest version of iOS. Software updates often include bug fixes and improvements that can resolve issues with Face ID. To check for updates, go to "Settings," then "General," and select "Software Update." If an update is available, follow the prompts to download and install it.

Step 6: Reset Face ID settings

If the problem persists, you can try resetting the Face ID settings on your iPhone. To do this, go to "Settings," then "Face ID & Passcode" (or "Touch ID & Passcode" on older models). Enter your passcode when prompted and tap on "Reset Face ID." Follow the instructions to remove your existing Face ID data.

Step 7: Contact Apple Support

If none of the above steps resolves the Face ID issue, it's recommended to reach out to Apple Support for further assistance. They can provide specialized guidance or advise you on any necessary repairs or replacements.


Face ID is a convenient and secure way to authenticate on your iPhone, but if you encounter the "Face ID not available" or "Face ID is not working" issue, it can be frustrating. By following the step-by-step solution provided in this guide, you can troubleshoot and potentially

 resolve the problem. Remember to restart your iPhone, ensure Face ID is enabled, check for obstructions, remove and re-register your face, update your iPhone's software, and reset Face ID settings if necessary. If the issue persists, contacting Apple Support is the recommended course of action.

Certainly! Here are a few additional troubleshooting steps you can try if the Face ID issue persists:

Step 8: Reset all settings

Resetting all settings on your iPhone can sometimes resolve underlying software conflicts that may be affecting Face ID. To do this, go to "Settings," then "General," and select "Reset." Choose "Reset All Settings" and enter your passcode when prompted. Keep in mind that this will reset all your personalized settings, but it won't delete any data or media from your device.

Step 9: Restore your iPhone

If none of the previous steps have resolved the Face ID issue, you can try restoring your iPhone to its factory settings. Before doing this, make sure to back up your important data using iCloud or iTunes. To restore your iPhone, connect it to a computer with iTunes or Finder, and follow the instructions to initiate the restore process. Once the restore is complete, set up your iPhone as a new device or restore from the backup you created.

Step 10: Contact Apple Store or Authorized Service Provider

If the Face ID issue persists after trying all the troubleshooting steps, it's recommended to visit an Apple Store or an authorized service provider. They have the expertise to diagnose and fix hardware-related issues that may be affecting Face ID. Make sure to schedule an appointment or check their availability before visiting.

Remember, Face ID relies on a combination of hardware and software, so if the issue is not resolved through software troubleshooting, it may indicate a hardware problem that requires professional attention.

Additionally, keep your iPhone updated with the latest iOS releases, as Apple often introduces bug fixes and performance improvements that could address Face ID issues. Regularly installing updates can help prevent and resolve various software-related problems.

By following these steps and seeking assistance from Apple's support channels or authorized service providers, you can increase the chances of resolving the Face ID issue and restoring its functionality on your iPhone.

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